Chapter 1 General Provisions
Article 1 (Purpose) These terms and conditions aim to define the rights, obligations, and responsibilities of Shakelogs (hereinafter referred to as the "Company") and the users of the game services and related networks, websites, and other services (hereinafter referred to as the "Service") provided through mobile devices, as well as other necessary matters.
Article 2 (Definition of Terms) ① The definitions of the terms used in these terms and conditions are as follows:
1. "Company" refers to the business operator providing services through mobile devices.
2. "Member" refers to an individual who has entered into a service agreement according to these terms and conditions and uses the services provided by the company.
3. "Temporary Member" refers to an individual who provides only some information and uses only part of the services provided by the company.
4. "Mobile Device" refers to a device that can download or install content for use, including cell phones, smartphones, personal digital assistants (PDA), tablets, etc.
5. "Account Information" collectively refers to the member's member number, external account information, device information, nickname, profile picture, friend list, and other information provided by the member to the company, along with game usage information (character information, items, level, etc.), and payment information for service charges.
6. "Content" refers to all digital format materials provided by the company related to the service provision, whether paid or free, including games and network services, applications, game money, game items, etc.
7. "Open Market" refers to the e-commerce environment constructed to install and pay for game content on mobile devices.
8. "Application" refers to the entire program downloaded or installed through a mobile device to use the services provided by the company.
9. "Game Service" refers to one of the services provided by the company, which includes games executed by members on mobile devices and related services.
② The definitions of the terms used in these terms and conditions, except for those defined in paragraph 1 of this article, shall be in accordance with relevant laws and policies specific to the service, and matters not specified herein shall follow general commercial practices.
Article 3 (Provision of Company Information) The company will display the following information in the game service so that members can easily find it. However, the privacy policy and terms of service can be made available through a link that members can access.
1. Company name and the name of the representative
2. Address of the business place, including the address for handling complaints from members
3. Telephone number, email address
4. Business registration number
5. E-commerce registration number
6. Privacy policy
7. Terms of service
Article 4 (Effectiveness and Amendment of the Terms) ① The company shall post the contents of these terms and conditions within the game service or on its linked screens so that members can be aware of them. In this case, important contents such as service suspension, withdrawal of subscription, refund, termination of contract, and the company's disclaimer should be clearly marked with bold font, color, symbols, or through a separate linked screen to make it easy for members to recognize.
② When the company amends these terms and conditions, it will specify the date of application, contents of the amendment, and reasons for the amendment, and post it within the game service or on its linked screens at least 7 days before the application date to notify members. However, if the changes are disadvantageous to members or involve significant matters, the company will announce them in the same manner as the main text at least 30 days before the application date and notify members using the method specified in Article 27, Paragraph 1. In this case, the company will clearly compare the content before and after the amendment to make it easy for members to understand.
③ When the company amends these terms and conditions, it will check for members' consent to the application of the amended terms and conditions after the announcement of the amendment. When announcing or notifying the amendment according to Paragraph 2, the company will also inform that if members do not express their agreement or refusal to the amended terms and conditions, it will be considered as consent. If members do not express their refusal by the enforcement date of these terms, it will be considered as having consented to the amended terms. If a member does not agree to the amended terms, either the company or the member may terminate the service contract.
④ The company will take measures to enable members to inquire and respond to the content of these terms and conditions with the company.
⑤ The company can amend these terms and conditions within the scope not violating related laws such as the "Act on Consumer Protection in Electronic Commerce," "Act on the Regulation of Terms and Conditions," "Act on the Promotion of the Game Industry," "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.," and the "Content Industry Promotion Act."
Article 5 (Conclusion and Application of the Service Contract) ① The service contract is concluded when an applicant who wishes to become a member (hereinafter referred to as "applicant") agrees to the contents of these terms and conditions, applies for the use of the service, and the company accepts the application.
② The company generally accepts the application of the applicant. However, the company may refuse to accept an application in any of the following cases:
1. If the application contains false information or does not meet the application requirements.
2. If the service is used in an abnormal or circumventive way from a country where the company does not provide services.
3. If the application is for the purpose of engaging in activities prohibited by related laws such as the "Act on the Promotion of the Game Industry."
4. If the application is made with the intention of jeopardizing public order or good morals.
5. If the purpose of using the game service is for illicit purposes.
6. If the purpose of using the game service is for profit.
7. In other cases where the acceptance is deemed inappropriate for reasons analogous to the above.
③ The company may hold the acceptance if there are any of the following reasons until the reason is resolved:
1. If there is no available facility of the company, support for a specific mobile device is difficult, or there is a technical obstacle.
2. In the event of a service failure or failure in service usage charges, payment methods.
3. In other cases where it is deemed difficult to accept the application for reasons analogous to the above.
Article 6 (Supplementary Provisions) Matters not specified in these terms and conditions and the interpretation of these terms and conditions shall be governed by the "Act on Consumer Protection in Electronic Commerce," "Act on the Regulation of Terms and Conditions," "Act on the Promotion of the Game Industry," "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.," "Content Industry Promotion Act," and other relevant laws or commercial practices.
Article 7 (Operating Policy) ① Matters necessary for the application of these terms and conditions and matters delegated within a specific scope by these terms and conditions can be defined in the game service operating policy (hereinafter referred to as "operating policy").
② The company will post the content of the operating policy within the game service or on its linked screens so that members can be aware of it.
③ When amending the operating policy, it will follow the procedure in Article 4, Paragraph 2. However, if the amendment to the operating policy falls under any of the following categories, it will be announced in advance by the method in Paragraph 2:
1. If amending matters specifically delegated by the terms and conditions.
2. If amending matters unrelated to members' rights and obligations.
3. If the content of the operating policy is fundamentally not different from the content specified in the terms and conditions and is within the range that members can predict.
Chapter 2 Personal Information Management
Article 8 (Protection and Use of Personal Information) ① The company strives to protect members' personal information in accordance with the provisions of relevant laws, and the protection and use of personal information are subject to relevant laws and the company's privacy policy. However, the company's privacy policy does not apply to linked services outside of the service provided by the company.
② Depending on the nature of the service, contents such as members' nicknames, character photos, and status information that do not relate to personal information may be disclosed.
③ The company will not provide members' personal information to third parties without the members' consent, except when there is a request from national agencies in accordance with relevant laws.
④ The company is not responsible for any damage caused by the leakage of personal information due to the member's fault.
Chapter 3 Obligations of the Parties to the Service Contract
Article 9 (Company's Obligations) ① The company shall faithfully comply with the exercise of rights and performance of obligations as prescribed in these terms and conditions and relevant laws in good faith.
② The company must equip a security system to protect members' personal information (including credit information) so that members can safely use the services, and comply with the public notice of the privacy policy. The company shall not disclose or provide members' personal information to third parties except as specified in these terms and conditions and the privacy policy.
③ The company shall make every effort to promptly repair or recover any disruption or loss of facilities, data, etc., during service improvement for continuous and stable service provision, unless there are unavoidable reasons such as natural disasters, emergencies, or current technological limitations that make the resolution impossible.
Article 10 (Member's Obligations) ① Members must not engage in the following actions related to the use of the services provided by the company:
1. Submitting false information when applying for use or changing member information.
2. Trading or gifting cyber assets (ID, character, items, game money, etc.) through services not provided by the company or by abnormal methods, or acquiring and using them.
3. Impersonating a company employee or operator, using another person's identity to post messages or send emails, pretending to be someone else, or falsely specifying relationships with others.
4. Purchasing paid content by stealing others' credit cards, mobile/landline phones, bank accounts, etc., or misusing another member's ID and password.
5. Unauthorized collection, storage, posting, or distribution of other members' personal information.
6. Engaging in or encouraging gambling and other speculative acts, exchanging or posting obscene or vulgar information, linking to pornographic sites, or transmitting or distributing words, sounds, writings, pictures, photographs, or videos that can cause shame, disgust, or fear to others.
7. Unauthorized use of the service for commercial, business, advertising, promotional, political activities, election campaigns, or purposes other than its intended use.
8. Unauthorized reproduction, distribution, or facilitation of information obtained through the company's services for commercial use, or exploiting known or unknown bugs for service use.
9. Deceiving others to gain benefits, or causing harm to others in relation to the use of the company's services.
10. Infringing on the intellectual property rights or portrait rights of the company or others, defaming the honor of others or causing damage.
11. Intentionally transmitting, posting, distributing, or using computer programs, software, hardware, telecommunications equipment designed to disrupt or destroy normal operation, prohibited information (computer programs) by laws.
12. Altering the application without special rights granted by the company, adding other programs to the application, hacking or reverse engineering the server, leaking or altering source code or application data, building a separate server, arbitrarily changing or usurping part of the website, impersonating the company.
13. Any other actions that violate related laws or are against good morals and other social norms.
② The responsibility for managing the member's account and mobile device lies with the member, and the member must not allow others to use it. The company is not responsible for any damage caused by poor management of the mobile device or consenting to its use by others.
③ Members must set up and manage the payment password function to prevent unauthorized payments in each open market. The company is not responsible for any damage caused by the member's negligence.
④ The company can define the specific contents of the following actions, and members must follow them:
1. The name of the member's account, character, guild, and other names used in the game.
2. Content and method of chatting.
3. Use of bulletin boards and service usage methods.
4. Policies of external mobile platform affiliate services such as Kakao, Facebook, Google Plus, etc.
Chapter 4 Use of Services and Restrictions
Article 11 (Provision of Services) ① The company shall make the service available to members who have completed the service contract in accordance with the provisions of Article 5 immediately. However, some services may start on a specified date according to the company's needs.
② The company may provide members with additional services along with the services specified in these terms and conditions when offering the game service.
③ The company may differentiate members by grade and provide differential use by dividing usage time, usage frequency, and the range of services provided.
Article 12 (Use of Services) ① The game service is provided during the hours set according to the company's business policy. The company will guide the service provision time on the game application's initial screen or in the game service announcements in an appropriate manner.
② Notwithstanding Paragraph 1, the company may suspend all or part of the service in the following cases. In such cases, the company will announce the reason for and duration of the suspension in advance on the game application's initial screen or in the game service announcements. However, if it is impossible to announce in advance due to unavoidable circumstances, it may be announced afterwards.
1. In case of system maintenance, server expansion or replacement, or instability of the network necessary for system operation.
2. When normal service provision is impossible due to power outages, failure of service facilities, surge in service use, maintenance or inspection by telecommunications business operators, etc.
3. In case of an uncontrollable situation such as war, incident, natural disaster, or equivalent national emergency.
③ The company provides services using dedicated applications for mobile devices or through the network. Members can use the service for free or for a fee by downloading and installing applications or using the network.
④ For paid content, members must pay the fees specified in the service to use it. When downloading applications or using services through the network, additional fees set by the mobile telecommunications carrier may apply.
⑤ Services accessed by downloading and installing applications or through the network are provided in accordance with the characteristics of the mobile device or telecommunications carrier. In case of changes to the mobile device, number change, or overseas roaming, it may be impossible to use all or part of the content, and the company is not responsible in such cases.
⑥ Services accessed by downloading and installing applications or through the network may undergo background operations. In this case, additional charges may apply according to the characteristics of the mobile device or telecommunications carrier, and the company is not responsible for these charges.
Article 13 (Change and Discontinuation of Service) ① The company can change the service for smooth provision of the game service due to operational or technical needs, and will announce such changes within the game service in advance. However, if it is necessary to change due to bug fixes, urgent updates, or if the change is not significant, it can be announced afterwards.
② If it becomes difficult to continue the game service due to business transfer, division, merger, discontinuation of business, expiration of the game provision contract, significant deterioration in revenue of the game service, or other significant management reasons, the company may discontinue the entire service. In this case, the company will announce the discontinuation date, reason for discontinuation, compensation conditions, etc., 30 days before the discontinuation date through the game application's initial screen or connected screen, and notify members using the method specified in Article 27, Paragraph 1.
③ In the case of Paragraph 2, the company will refund for unused or remaining usage period of paid items according to Article 24, Paragraph 3.
Article 14 (Collection of Information, etc.) ① The company may store and keep the chat contents among members, and this information is solely owned by the company. The company, or a third party authorized by law, may access this information only for the purpose of member dispute resolution, complaint handling, or maintaining the order of the game, and only when authorized by law.
② When the company or a third party accesses chat information according to Paragraph 1, the company will notify the member in advance of the reason and scope of access. However, if it is necessary to access this information for investigation, processing, and verification of prohibited actions specified in Article 10, Paragraph 1, or for remediation of harm caused by such actions, it may be notified afterwards.
③ For the smooth and stable operation of the service and improvement of service quality, the company can collect and utilize information about the member's mobile device (settings, specifications, operating system, version, etc.) excluding personal information.
④ For the purpose of service improvement and introduction of services to members, the company may request additional information from members. Members can consent to or refuse this request, and the company will also notify that members can refuse this request when making it.
Article 15 (Provision of Advertisements) ① The company can post advertisements within the game service related to its operation. Moreover, the company can send promotional information via email, text services (LMS/SMS), push notifications, etc., but only to members who have agreed to receive them. Members can refuse to receive these messages at any time, and the company will not send promotional information if a member has opted out.
② The company's services may include banners or links that connect to advertisements or services provided by third parties.
③ If members are directed to third-party advertisements or services through the second clause, those services are outside the company's service domain. Therefore, the company does not guarantee the reliability or stability of these services, nor is it responsible for any damages incurred by members. However, this does not apply if the company has caused damage through intent or gross negligence or failed to take measures to prevent damage.
Article 16 (Ownership of Copyrights and Other Intellectual Properties) ① Copyrights and other intellectual property rights for the contents produced within the game service by the company are owned by the company.
② Members must not use for commercial purposes or allow others to use information obtained through the game service, which is copyrighted by the company or its providers, without prior consent from the company or providers. This includes reproducing, transmitting, and other methods (editing, publishing, performing, distributing, broadcasting, creating derivative works, etc.).
③ Members allow the company to use communications, images, sounds, and all materials and information (hereinafter referred to as "User Content") uploaded or transmitted by members or other users within the game or related to the game service, under the following methods and conditions:
1. Utilizing, editing, changing the format, or otherwise transforming the User Content (available for use in any form, including publication, reproduction, performance, transmission, distribution, broadcasting, creation of derivative works, with no limitations on duration and region).
2. The company will not sell, rent, or transfer the User Content for transaction purposes without prior consent from the creator of the User Content.
④ The company will not use User Content that is not displayed within the game or integrated with the game service (e.g., posts on general bulletin boards) without explicit consent from the member, and members can delete such User Content at any time.
⑤ The company may delete, move, or refuse to register any posts or contents uploaded or registered within the service by members without prior notice if they are deemed to violate the prohibited actions outlined in Article 10, Paragraph 1.
⑥ Members whose legal interests have been infringed upon by information posted on the company-operated bulletin boards or similar platforms can request the deletion of such information or the posting of rebuttal content. In such cases, the company will take prompt action and notify the applicant.
⑦ This article remains effective while the company operates the game service and continues to apply even after a member's withdrawal.
Article 17 (Purchase, Usage Period, and Use of Paid Content) ① Paid content purchased by members within the game service can only be used on the mobile device that downloaded or installed the specific application.
② The usage period of the paid content purchased by members shall follow the period specified at the time of purchase. However, in the event of a service suspension as per Article 13, Paragraph 2, the usage period for paid content without a defined period shall extend up to the date of service suspension as announced.
Article 18 (Service Use Restriction for Members) ① Members must not engage in actions that violate the obligations outlined in Article 10. If such actions occur, the company may restrict the member's service use, delete relevant information (texts, photos, videos, etc.), or take other measures, based on the following categories. The specific reasons and procedures for these restrictions will be defined in the operational policy of individual games as per Article 19, Paragraph 1.
1. Partial Authority Restriction: Restrict certain permissions, such as chatting, for a specified period.
2. Character Use Restriction: Restrict the use of a member's character for a specified period or indefinitely.
3. Account Use Restriction: Restrict the use of a member's account for a specified period or indefinitely.
4. Member Service Use Restriction: Restrict a member's use of the game service for a specified period or indefinitely.
② If the restriction of use is justified, the company is not obligated to compensate the member for any damages incurred due to the restriction.
③ The company may suspend the use of an account until the investigation is completed for any of the following reasons:
1. If there is a legitimate report that the account has been hacked or stolen.
2. If there is suspicion of illegal program use or activities considered illegal, such as operating a workshop.
3. For other reasons analogous to the above that necessitate temporary measures regarding the use of the service.
④ After the investigation mentioned in Paragraph 3 is completed, for paid game services, the company will extend the member's usage time by the amount of time the service was suspended or compensate with equivalent paid services or cash, etc. However, this does not apply if the member is found to be at fault for the reasons specified in Paragraph 3.
Article 19 (Reasons and Procedures for Use Restriction Measures) ① The company will define the specific reasons and procedures for the restriction measures outlined in Article 18, Paragraph 1, through the operating policy, considering the content, degree, frequency, and consequences of the prohibited actions specified in Article 10, Paragraph 1.
② When the company imposes the restriction measures specified in Article 18, Paragraph 1, it will notify the member of the following details in advance. However, if urgent action is required, the notification may be provided afterwards:
1. The reason for the restriction measures.
2. The type and duration of the restriction measures.
3. How to apply for an objection to the restriction measures.
Article 20 (Procedure for Objecting to Use Restriction Measures) ① If a member wishes to contest the use restriction measures taken by the company, they must submit an objection form stating the reasons for their objection within 14 days of receiving notice of the measures, either in writing, via email, or through a method equivalent to these.
② Upon receiving the objection form as per Paragraph 1, the company shall respond to the reasons for the objection in writing, via email, or through a method equivalent to these, within 15 days. However, if the company is unable to respond within this period, it will notify the member of the reasons and the expected timeline for resolution.
③ If the company finds the reasons for the objection to be valid, it shall take appropriate action accordingly.
Chapter 5 Withdrawal of Subscription, Refund of Overpayment, and Termination of Service Contract
Article 21 (Payment of Charges) ① The imposition and payment of purchase charges for content shall principally follow the policies or methods set by mobile telecommunications companies or open market operators. Furthermore, the limits for each payment method may be assigned or adjusted according to the policies of the company, open market operators, or governmental guidelines.
② When purchasing content in foreign currency, the actual billed amount may differ from the price displayed in the service's store due to exchange rates and fees.
Article 22 (Withdrawal of Subscription, etc.) ① A member who has entered into a contract to purchase paid content with the company may withdraw their subscription without bearing any fees or penalties within 7 days from the later of the contract date or the date the content becomes available for use.
② Members cannot withdraw their subscription against the will of the company in the following cases. However, for contracts consisting of divisible content, this does not apply to the remaining parts of the content that do not fall under the following categories:
1. Paid content that is immediately used or applied upon purchase.
2. Content for which additional benefits have been used.
3. Content whose utility is determined by the act of opening, and such an act has taken place.
③ For content that cannot be withdrawn from subscription as per the provisions of Paragraph 2, the company shall clearly indicate this fact where it can be easily noticed by members and shall take measures to prevent the right of withdrawal from being hindered by providing trial use of the content (allowing temporary use, providing trials, etc.) or, if such provision is difficult, by providing information about the content. If the company fails to take such measures, members can withdraw their subscription regardless of the reasons for restriction on withdrawal specified in Paragraph 2.
④ Notwithstanding Paragraphs 1 and 2, if the content of the paid content purchased differs from the content advertised or the content of the contract, members can withdraw their subscription within 3 months from the day the content became available for use, or within 30 days from the day they became aware or could have been aware of such differences.
⑤ When a member withdraws their subscription, the company will verify the purchase details through the platform operator or open market operator. The company may also contact the member through the information provided by them to verify the legitimate reasons for withdrawal and may request additional evidence.
⑥ If a withdrawal of subscription occurs according to the provisions from Paragraph 1 to 4, the company shall without delay retrieve the paid content from the member and refund the payment within 3 business days. In cases where the company delays the refund, it shall pay delay interest calculated by multiplying the delay period by the interest rate defined in Article 21-3 of the "Act on the Consumer Protection in Electronic Commerce, Etc." and its enforcement decree.
⑦ When a minor enters into a content purchase contract using a mobile device, the company shall notify that if the legal guardian's consent was not obtained, the minor themselves or their legal guardian can cancel the contract with the company. However, if the minor has purchased the content with assets for which the legal guardian has permitted disposal within a certain range, or if the minor has deceived the company into believing they were of legal age or had the consent of their legal guardian, the contract cannot be cancelled.
⑧ The determination of whether the party to the content purchase contract is a minor will be based on the mobile device used for the payment, information about the person who executed the payment, and the name of the payment method holder. The company may also request documents that can prove the minor's or legal guardian's identity to verify the legitimacy of the cancellation.
Article 23 (Refund of Overpayment) ① The company will refund any overpayment to the member if such overpayment occurs. However, if the overpayment is due to the member's fault without any intention or negligence on the part of the company, the actual expenses incurred for the refund will be borne by the member within a reasonable range.
② Payments made through the application follow the payment method provided by the open market operator, and in cases where overpayment occurs during the payment process, the refund must be requested from the company or the open market operator.
③ Communication charges (call fees, data charges, etc.) incurred due to downloading the application or using the network service are excluded from the refund scope.
④ Refunds will proceed according to the refund policy of the open market operator or the company, depending on the operating system of the mobile device in use.
⑤ The company may contact the member using the information provided by them to process the refund of the overpayment and may request the provision of necessary information. The company will process the refund within three business days after receiving the necessary information for the refund.
Article 24 (Contract Termination, etc.) ① Members can terminate the service contract at any time if they no longer wish to use the service, by opting for membership withdrawal. Membership withdrawal results in the deletion of all game usage information held by the member within the game service, making recovery impossible.
② The company can stop the use of the service or terminate the service contract if a member engages in prohibited activities as stipulated in this agreement, the operational policies, or service policies, or if there is a significant reason that makes it impossible to maintain the contract. In such cases, the company will give sufficient prior notice and specify a period before taking action.
③ Refunds and compensation following paragraphs 1 and 2 are processed in accordance with the "Content User Protection Guidelines."
④ The company can terminate the service contract and take measures such as deleting the personal information of members who have not used the company's service for a continuous year (referred to as "dormant accounts") to protect their personal information. The company will notify the member of the contract termination, personal information deletion, and other measures 30 days before taking action.
Article 25 (Compensation for Damages) ① The company or member is responsible for compensating any damages caused to the other party by violating this agreement. However, this does not apply if there was no intention or negligence.
② If the company provides individual services to members through a partnership contract with individual service providers and a member suffers damage due to the intentional or negligent actions of the individual service provider after agreeing to the individual service's terms of use, the individual service provider is responsible for the damage.
Article 26 (Exemption of the Company) ① The company is not responsible for failing to provide service due to natural disasters or other force majeure events.
② The company is not responsible for damages arising from the maintenance, replacement, periodic inspection, construction, or similar reasons of service facilities. However, this does not apply if the damage is caused by the company's intention or negligence.
③ The company is not responsible for any service disruption caused by the member's intentional or negligent actions. However, this does not apply if the member has an unavoidable or justifiable reason.
④ The company is not responsible for the reliability or accuracy of the information or materials posted by the member in relation to the service, unless there is intentional or significant negligence.
⑤ The company has no obligation to intervene in transactions or disputes between members or between a member and a third party mediated by the service, and is not responsible for any resulting damage.
⑥ The company is not responsible for any damage incurred in relation to the use of services provided for free. However, this does not apply in the case of the company's intention or gross negligence.
⑦ The company is not responsible for any loss of expected profits or benefits not obtained by the member through the use of the service.
⑧ The company is not responsible for the loss of in-game experience points, ranks, items, game money, etc., unless caused by the company's intention or negligence.
⑨ The company is not responsible for third-party payments arising from the member's failure to manage the mobile device password, open market operator-provided password, etc., unless there is intentional or negligent conduct by the company.
⑩ The company is not responsible if the member cannot use all or part of the content's functionality due to changes in the mobile device, mobile device number, operating system (OS) version, international roaming, change of communication carrier, etc., unless due to the company's intention or negligence.
⑪ The company is not responsible for the deletion of content or account information by the member, unless due to the company's intention or negligence.
⑫ The company is not responsible for any damages incurred by temporary members in using the service, unless due to the company's intention or negligence.
Article 27 (Notices to Members) ① When the company needs to notify members, it can do so via the member's email address, electronic memo, in-game messaging, or text messages (LMS/SMS).
② For notices intended for all members, the company can substitute individual notifications with postings within the game service or by presenting pop-up screens for at least seven days.
Article 28 (Jurisdiction and Governing Law) These terms and conditions are governed and interpreted according to the laws of the Republic of Korea. In the event of a lawsuit arising between the company and a member, the court determined according to the statutory procedures shall have jurisdiction.
Article 29 (Grievance Processing and Dispute Resolution)
① The company shall guide within the game service or its connected screens on how members can submit their opinions or complaints, considering the convenience of members. The company operates dedicated personnel to address these member opinions or complaints.
② If the company objectively deems the opinions or complaints raised by members as legitimate, it shall address them promptly within a reasonable period. However, if addressing the issues requires an extended period, the company will announce the reasons for the delay and the processing schedule within the game service or notify according to Article 27 (1).
③ In the event of a dispute between the company and a member that is subject to arbitration by a third-party dispute resolution body, the company shall faithfully provide evidence of any actions taken against the member, such as service restrictions, and comply with the mediation of the dispute resolution institution.